Choosing (or retaining) the right vendors is one of the most important decisions a business can make—but also one of the hardest. Public review sites rarely tell the full story, and internal experiences often live only in someone’s inbox or memory. That’s why we built Vendor Reviews, a new feature designed to give your team a clear, reliable, and unified way to evaluate the partners you depend on.
Unlike public review platforms, Vendor Reviews gathers feedback exclusively from your internal staff. That means every review comes from someone who has actually worked with the vendor—whether through a product purchase, a service engagement, or a support interaction. No noise. No anonymous opinions. Just real, contextual insight you can trust.
To help you build a meaningful, comparable picture of vendor performance, each review captures feedback across three key metrics:
How well did the vendor deliver? Reviewers can score the overall quality of the vendor’s product or service on a familiar five-star scale.
Not every interaction is about the final outcome—sometimes it’s about the experience along the way. Reviewers select a quick sentiment indicator that reflects how they felt working with the vendor’s sales or support teams.
Would your team recommend working with this vendor again? The built-in NPS rating captures loyalty and reliability with a simple zero-to-ten score.
These three inputs combine to give you a balanced, data-driven profile of each vendor: what they delivered, how they worked with your team, and whether they’re worth continuing to partner with.
Numbers are powerful—but sometimes a short note tells the real story. Vendor Reviews includes an optional text field where team members can add details about their experience:
This qualitative layer helps you understand not just what the score is, but why it was given.
Vendor Reviews is built with one core principle: your internal insights should remain internal. All reviews are private to your organization, ensuring that your staff can provide candid, honest feedback without concern that it will be made public.
No external noise. No reputation management games. Just clear, authentic insight that helps your business make better decisions.
Whether you're evaluating new suppliers, measuring ongoing performance, or uncovering areas where relationships can be improved, Vendor Reviews gives you the clarity you need.
By consolidating feedback from across your team, you can:
Vendor Reviews turn scattered opinions into actionable intelligence.
We're excited to roll out Vendor Reviews to all customers. Start capturing better vendor insights today—and make every partnership count.
If you'd like help setting it up or have ideas for additional features, we’d love to hear from you!
